000 00316nam a22001337a 4500
003 OSt
008 210203b ||||| |||| 00| 0 eng d
082 _a658.3
_bVAS/S
100 _aVasanti Venugopal , Raghu ,V.N
245 _aService Marketing
260 _aNew delhi
_bHimalaya
_c2001
300 _a323
942 _cBK
999 _c14612
_d14612