000 00303nam a22001337a 4500
999 _c13464
_d13464
003 OSt
008 200112b ||||| |||| 00| 0 eng d
082 _a658.8
_bDYC/T
100 _aDyche Jill
245 _aThe CRM Handbook
260 _aNewdelhi
_bPearson Education
_c2006
300 _a330P
942 _cBK