TY  - BOOK
AU  - PEERU MOHAMED, H
AU  - SAGADEVAN, A
TI  - Customer Relationship Management: A Step-By-Step Approach
U1  - 658.812 
PY  - 2005///
PB  - Vikas Publishing House Pvt. Ltd. 576 , Masjid Road,Jangpura
ER  -