PEERU MOHAMED, H SAGADEVAN, A <br/><br/>
Customer Relationship Management: A Step-By-Step Approach 

 - 1st Ed. 
 -  Vikas Publishing House Pvt. Ltd. 576 , Masjid Road,Jangpura  2005 
 - 224p 
<br/><br/><label>Dewey Class. No.: </label>658.812  / PEE/C