DYCHE Jill <br/><br/>
The CRM Hand book 

 -  Pearson Education Pvt.Ltd HEAD OFFICE,WORLD TRADE TOWER  2002 
 - 331p 
<br/><br/><label>ISBN: </label>9788177587625 
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC/T